Efficiently Manage your Technology Rollouts with our Smart Hands Project Management Teams
Smart Hands (also known as Managed Smart Hands) are a combination of on-site and remote technicians used to solve problems at various types of locations that need technical support. Our Smart Hands technicians can respond quickly and manage the issue in person while also having access to our remote technical support team.
Our remote Smart Hands support team can walk the technician through any advanced or complex issues. Our multi-level Smart Hands rollout teams can handle all the complexities of your next install project. Whether installing structured cabling, configuration of firewalls, network cabling, or upgrading network equipment, our Smart Hands professionals have you covered.
Managing multi-site equipment updates or other IT/Telecom rollouts can be a difficult task for property managers and owner groups. Especially if your locations are spread all across the U.S.
By choosing a Smart Hands service for your business, you enhance the functionality of your company’s technology while reducing its downtime. Smart hands services can be a great addition or alternative to an in-house support team.
Who We Serve:
As an experienced technology rollout company, we streamlined the project management process allowing for maximum efficiency and scalability. This allows us to increase or reduce production without sacrificing quality or timeliness.
Our Project Managers are the single point of contact for the customer from the initial consultation to the completion of the project.
Our Project Facilitators are responsible for the day-to-day support of our teams. They are charged with scheduling technicians and coordinating resources to ensure accurate and timely completion of tasks within a given project.
Our Field Technicians are our boots-on-the-ground experts that carry out the tasks on-site. They are in constant contact with our project facilitators to ensure efficiency and accuracy of orders.
Your Smart Hands partner must be able to clearly communicate how variations in volume will impact their project management personnel and ability to successfully deliver your rollout.
An established training program and defined career path for all management personnel ensures your rollout partner is uniquely equipped to staff, train, and scale to meet customer demands.
A standardized and centralized life-cycle management solution for multisite ICT infrastructure documentation translates into project accountability and efficient future work order execution.
The other factors mean nothing if everyone is climbing the mountain at a different pace. Maintaining peak performance depends on the core rollout systems and methodologies that your rollout partner relies on.
Remote Hands typically have less technical expertise compared to Smart Hands. Remote Hands provides very limited support, such as observing and reporting issues, conducting reboots, cycling, and power checks, as well as other simple troubleshooting techniques.
Smart Hands incorporates a hands-on, on-site team with support from a remote team to provide additional expertise. This allows the team to solve an array of complex issues in a timely and efficient manner.
Completing over 670,000 technology rollouts, Concert Technologies has the experience of working with the industry’s top providers. Our motto of “Any Technology, Anywhere. At Scale.” is a guarantee that we have the staff and methodologies in place to handle your next Smart Hands project deployment.
Our Smart Hands solutions are well-managed and efficient, however, each of these solutions are unique to every project and customer. Cut through the clutter and find the right solution for you. We are here to answer any of your questions. No matter the provider, Concert has your next Smart Hands project covered.
Concert has become the trusted partner of the major nationwide Tier 1 Telecom Carriers by offering a single-source, global project management partner for all of their customer’s technology requirements.
Already have a carrier partnership in place? We have done project management for customers under every carrier. We’re here to help you understand exactly what you need and how to optimize your nationwide rollout.
Managing your IT and technology support doesn’t have to stress you out. Concert Technologies has 25+ years of infrastructure experience, working with the nation’s leading providers. With award-winning project managers and methodologies, Concert Technologies has the foundation to provide you a best-in-class Smart Hands solution. With so much available content surrounding Smart Hands, we take pride in creating curated case studies that directly reflect your business goals.
At Concert, we combine groundbreaking network infrastructure solutions with proven project management expertise to help your organization optimize the planning, deployment, and implementation of your global technology rollouts.
With over 670,000 rollouts completed in our company’s lifetime, we have the expertise to deliver any installation you may need, no matter the scale.
For over 25 years, Concert Technologies has specialized in the rapid deployment of nationwide and global multi-site, multi-service, multi-technology rollouts. We work with over 66% of the Fortune 100 and 91% of U.S. Government agencies, optimizing their IT environments with cost-effective solutions that drive high customer, partner, and employee satisfaction.
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